Privacy Policy
Please read this Privacy Policy carefully. By using and accessing our services, you agree to the collection, use, and disclosure of your information as described below. If you do not agree, please do not use our services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.
How We Collect and Use Your Information
We collect personal information to provide and improve our services, process orders, and communicate with you.
We may use your information to:
- Process orders and payments
- Deliver products and manage returns
- Communicate about your orders or account
- Provide customer support
- Improve our website and services
- Prevent fraud and ensure security
- Send marketing communications (you can opt out anytime)
What Information We Collect
Information you provide directly
- Name, address, email, phone number
- Billing and shipping details
- Order and payment confirmation
- Account login details (if applicable)
- Messages sent to customer support
Information collected automatically
We may collect:
- IP address
- Device and browser information
- Website usage and interaction data
This is collected using cookies and similar technologies.
Information from third parties
We may receive information from:
- Shopify (our e-commerce platform)
- Payment providers (to process payments securely)
- Marketing and analytics partners
Cookies
We use cookies to:
- Improve site performance
- Remember preferences
- Analyse usage
- Provide relevant advertising
You can manage cookies via your browser settings.
How We Share Your Information
We may share your information with:
- Payment providers
- Shipping and fulfilment partners
- IT, analytics, and marketing providers
- Shopify and related services
We only share data necessary to provide our services.
User Content
If you leave reviews or submit content, this may be publicly visible. We are not responsible for how others use that information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Children’s Data
Our services are not intended for children. We do not knowingly collect data from individuals under 16.
Security & Data Retention
We take reasonable steps to protect your data. However, no system is completely secure.
We retain personal data only as long as necessary to:
- Fulfil orders
- Meet legal obligations
- Resolve disputes
Your Rights (UK & EU)
Depending on your location, you may have the right to:
- Access your data
- Request correction
- Request deletion
- Restrict processing
- Data portability
- Withdraw consent
- Object to marketing
To exercise your rights, contact us below.
Marketing Preferences
You can unsubscribe from marketing emails at any time via the link in our emails.
International Transfers
Your data may be processed outside your country (including the US). We use appropriate safeguards such as standard contractual clauses where required.
Complaints
If you have concerns about how we handle your data, please contact us. You may also contact your local data protection authority.
Contact
Dover Sutton
Email: hey@doversutton.com